Delivery T&C’s

***Christmas and New Yeardelivery Info***

THIS COMES IN TWO PARTS – 21ST AND 23RD PLEASE READ: 1) LAST REALISTIC POST FOR CHRISTMAS DELIVERIES: 11AM ON MONDAY 21st – HOWEVER ALL OUR USUAL POSTAGE T+C’s APPLY – PLEASE READ AS THERE ARE NO GUARANTEES ON THESE. THE POSTAGE NETWORK IS THE BUSIEST IT HAS EVER BEEN. WE HAVE TAKEN THE DECISION TO EXTEND OUR LAST NORMAL POST TO MONDAY 21ST – AND BEYOND – AS WE THINK IT WILL BE OK BUT WE ARE IN THE HANDS OF OUR COURIERS ON THIS AND WE CANNOT 100% OFFER CHRISTMAS DELIVERY. AS EVER WE WILL PACK AND POST BOXES UP UNTIL 11AM ON MONDAY 21ST AND HAND THEM OVER TO THEM. THERE’S NO DELAYS AT THE MOMENT SO THEY SHOULD ARRIVE ON 22ND OR AT WORST 23RD BUT PLEASE UNDERSTAND THERE IS NO GUARANTEE ON ORDERS WE WILL POST UP UNTIL THIS TIME BUT WE CANNOT SEE WHY THEY WILL NOT BE DELIVERED. 2) WE WILL ALSO HAPPILY CONTINUE TO PACK AND HAND OVER ORDERS TO PARCELFORCE RIGHT UP UNTIL 11AM ON WEDNESDAY 23RD BUT ZERO GUARANTEE FOR XMAS DELIVERY ON THESE – IF YOU PLACE AN ORDER IT’S ON THIS UNDERSTANDING THAT STHERE’S A CHANCE IT MAY NOT ARRIVE IN TIME FOR XMAS. THANKS SO MUCH FOR UNDERSTANDING DURING THESE BUSY TIMES. BASICALLY ALL ORDERS FROM NOW HAVE NO XMAS DELIVERY GUARANTEE BUT WE ARE STILL POSTING AS THERE ARE NO REPORTED DELAYS.

WE WILL ALSO BE POSTING ON 29TH AND 30TH ON NEXT DAY SERVICES IN BETWEEN CHRISTMAS AND NEW YEAR. WE WILL, AS EVER, PACK AND POST THE BOXES BUT WE CAN OFFER NO DELIVERY GUARANTEES DURING THIS BUSY PERIOD. WE ALMOST DID NOT POST ON THESE TWO DAYS BUT WANTED TO TRY TO GET BEER OUT AND HOPEFULLY IT WORKS – PLEASE UNDERSTAND THE NETWORK LEVELS ARE UNKNOWN TO US AND YOU PLACE AN ORDER WITH MANAGED EXPECTATION. WE WILL DO ALL WE CAN. AT THE TIME FOR WRITING ONLY SLIGHT DELAYS ARE REPORTED. THANKS FOR UNDERSTANDING

Tell me more about delivery?

We deliver pretty much ANYWHERE in the UK via Parcelforce and is calculated by postcode.

To most of the mainland this delivery charge is is £5:95 which is a next day service on any order under £60 and free on orders over £60.

Unfortunately for some further reaching destinations such as Northern Ireland, the British Isles and northern Scotland we have to charge a bit more to cover the increased costs charged to us. This is set at £8.95 for any spend over £60 and  £14.95 under this amount.

We cannot deliver to outside of the UK unfortunately. Our standard service is always next day.

Are times guaranteed?

We will get all orders placed before 11am in the post that day for delivery next day unless there is a banner on the site stating delays. We would recommend buying in advance for time-sensitive orders. Orders placed after 11am each day will be posted the following day on next day service.

IMPORTANT: You are not paying for next day delivery – WE ARE. Standard delivery is normally 3-5 days but because we wish to offer a better service and keep beer fresh we foot the bill and the legwork for next day. We WANT you to get beer fast and are happy to take a hit on this cost for you. We don’t want beer sitting about in the delivery system – we would rather you have it! However because of this please do not be disappointed/angry/frustrated if we can’t get beer to you in the timeframe stated. We have a 95%+ delivery success rate but obviously there’s always the 5%. We could switch to a slower service and remove the headaches and expectation and charge more for a next day service but we don’t want to. But we also don’t want people felling let down when there are disruptions on the network. We promise to get your order packed and in the post by 11am each day on a next day service. Thats 100% guaranteed. We will always do our bit but then it’s down to the courier to do theirs which sometimes slips and it’s out of our control. Think of it as a 5 working day service we have upgraded to next day for free. Remember we are not Amazon – we’re not even a big company – we are a team of two beer slingers doing what we can. Thanks for understanding.

Friday orders. Orders placed before 11am on Friday will be on a next day service and should arrive on the following Monday. Orders placed after 11am on Friday will be posted Monday for Tuesday delivery.

Saturday service: Not currently available…we’re working on this but it is cost prohibitive at the moment.

Important: We have a really high success delivery rate on our service but we can never guarantee any delivery time-scale. all delivery times are guidelines rather than promises. We can not be held responsible for any delay to our delivery service. Any special delivery instructions (that comply with our terms and conditions) will be passed onto our courier, we can cannot guarantee they will be followed by the delivery driver.

Please don’t ask that delivery drivers call you as unfortunately they don’t have the time or the resources to get to you door and give you a call. You will get interactive texts that will allow you to get your beer to you before delivery so please check these.

Can it be left with a neighbour or safe place?

We really want you to get your beer on time so if you won’t be in, you can specify a neighbour or a safe place for this to be left. We aren’t able to guarantee that this will be left in a safe place – it’s at the discretion of the delivery driver. If you select either of these options you are accepting 100% responsibility for the delivery. We are unable to insure or refund any lost or missing boxes if “safe place or neighbour” is selected, sorry.

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Tracking my beer…

You will receive an email from Craft Metropolis saying “Order complete” when the order has been despatched from us.

Your delivery will then be made through Parcelforce. By leaving your email and phone number they can contact you to let you know more about your delivery time and day. Your details will not be used or shared for any other purpose other than to get your beer to you on time.

Standard deliveries should be attempted within 1-2 working days of your dispatch email confirmation. If you are not in a card will be left by the delivery company with instructions on how to track and manage a redelivery. If you haven’t had any contact from Parcelforce 36 hours after placing your order and you do require a tracking number please ask us for this at oliver@craftmetropolis.co.uk

Where do you deliver to?

NOT just London! Our prices include delivery to anywhere in the UK. At the moment unfortunately we are unable to ship to Ireland or British offshore Islands.

What if the delivery drivers miss me?

Parcelforce will attempt delivery three times in total (usually on consecutive days) before returning the parcel to the local depot for 7 days for you to collect. If no collection is made, the parcel will be returned to us.

If you’ve received a failed delivery attempt it is always best for you to contact the courier directly to rearrange delivery on a more suitable day.

I need to be over 18, right?

Yes, our couriers have been instructed only to hand deliver to someone who is over 18. We also operate a Challenge 25 Policy so if you look under 25 we will ask you to prove that you are 18.


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