THANKS SO MUCH! WE LOVE OUR CUSTOMERS AND EACH ORDER IS KEEPING US GOING RIGHT NOW! WE ARE STILL DELIVERING UK-WIDE FOR FREE ON EVERY BOX BUT PLEASE BEAR WITH US ON DELIVERY TIMESCALES AND THE ODD SWAPPED BEER. WE ARE DOING WHAT WE CAN TO GET BEER TO YOU! STAY SAFE OLI X
You must be aged 18 or older to buy alcohol. By placing an order with us online you are confirming you are aged 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
If you are buying alcohol for someone else the recipient must also be aged 18 or older.
If on delivery our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. Our drivers are instructed to enforce a challenge 25 policy in this case. If the recipient of the delivery looks under 25 the delivery company they have been requested to to ask for valid proof of age. Proof of age must be a driving licence, passport or other reputable form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
If you would like to change the date of your subscription or how regularly it comes you you please email us, we are here to help. The same goes for skipping boxes. You can ask to skip your monthly boxes, if you would like to skip a box or boxes just email us and we will sort it out. You can skip 4 boxes in a row on your subscription, after that your subscription will be made active again.
If you wish to cancel your monthly subscription you simply have to write to us via email at: email@example.com to do so. We do ask you give us 3 days notice before your payment is due to come out or you may be charged.
If you join monthly your payment card will be charged on the same calendar day each month before we send out your Box. If you first subscribed on 28th, 29th, 30th or 31st and that date does not exist in the following months the box will be sent out on the last day of the calendar month. You can change the date your payment comes out or how often – just let us know via email.
Your Pick monthly boxes are redeemable coupon code products. Upon a renewal of a subscription you will be sent a coupon code to redeem your box. Purchase of this coupon code via monthly Your Pick renewal is deemed as receipt of goods from Craft Metropolis. It is the customers responsibility to redeem any coupon code for Your Pick subscription boxes or for any other gift cards. Coupon codes purchased as part of Your Pick monthly subscription payments cannot be refunded once purchased. All coupon codes and for Your Pick subscriptions and Gift cards carry 1 year validity from the day purchased after that they become void. It’s the customers responsibility to redeem all coupon codes within this time. In exceptional circumstances we can refund, amend or part-refund a gift card payment or coupon code payment at our discretion. This carries an administration fee of £3 per gift card or coupon code.
If you want to leave we ask you think about skipping a box on your subscription first or switching to a less frequent box. If you do want to cancel we ask you give us at least 3 days notice of cancellation. If you fail to give us this warning time your next subscription may be charged.
We reserve the right to change the price of the box at any time during a subscription. If we do you will be informed by email of this change and it will be applied to your subscription 1 month from the email.
We reserve the right to accept or decline any order.
We post your beer mainly via Royal Mail (standard) and DPD (premium – fast and tracked). Standard delivery takes around 5 working days and tracking is available if requested for this service. We cannot guarantee timescales for delivery and although we normally get beer to you faster than 5 days these should be used as a guide only.
“Premium speedy delivery” is available for a small extra charge with DPD. We aim to deliver Premium delivery boxes within 24-36hrs Monday to Friday but cannot guarantee this. Speedy Delivery does not include weekends.
Saturday delivery is available at an extra cost. Orders placed before 10:30am on any Friday normally qualify for Saturday service if selected. We try very hard to get Saturday boxes out but we cannot guarantee orders placed via this service will always be fulfilled.
Questions regarding delivery, late deliveries, redeliveries and addresses should be directed to the courier company directly (Royal Mail/DPD) in the first instance. They are normally best placed to help especially if you have had a missed delivery carrd and need to find or change your delivery.
Redelivery is expensive, we will try 3 attempts. Please try to place an order for an address or time when someone will be available to sign for it.
All vouchers and offers, unless otherwise stated, are intended for single use only. We reserve the right to retract, remove, cancel or amend offers at any time. Promotions, unless specifically stated, cannot be used in conjunction with any other offers. We reserve the right to cancel and refund any order we feel does not meet our conditions.
We are VAT registered. All prices quoted include VAT at 20% as do our online invoices. For full detailed invoices with VAT breakdowns please email us and we can supply.